Marliva Quality Guarantee

Last updated: 28-10-2026

We stand behind every piece we sell. If your Marliva jewellery shows a manufacturing defect, we send you a replacement free of charge. You do not need to send anything back.

1. How long you are covered

  • 12 months for pieces made from stainless steel (including 316L) or titanium steel.
  • 90 days for all other pieces, such as gold plated alloy, brass, copper or iron jewellery.

You can find the material of each piece under Specifications on the product page, and the guarantee period is shown below the Add to cart button. The guarantee starts on the day your order is delivered. A replacement piece is covered for the remainder of the original period.

2. What is covered

Manufacturing defects that appear during normal wear, for example:

  • A clasp, closure, post or hook that breaks
  • A stone that falls out of its setting
  • A link or jump ring that opens by itself
  • Plating that flakes or peels

3. What is not covered

  • Loss or theft
  • Damage caused by accidents, pulling, snagging, dropping or crushing
  • Damage caused by chemicals such as bleach, hair dye or cleaning products
  • Alterations or repairs carried out by anyone other than Marliva
  • Normal wear, such as fine surface scratches and a gradual softening of shine over time

4. How to make a claim

Email support@marliva.com within the guarantee period and include:

  • Your order number
  • One or more clear photos showing the defect
  • A short description of what happened

We reply within 2 business days. If your claim is approved, we send the same piece again. If that piece is no longer available, we offer a similar piece of equal value or store credit for the price you paid.

5. Costs

Making a claim is free. We pay for the replacement and its delivery. In most cases you keep the original piece. If we ever ask you to return it, we pay the return postage.

6. Good to know

  • One guarantee replacement per order.
  • The guarantee applies to the original purchaser and requires proof of purchase (your order number).
  • The guarantee applies to orders delivered within Australia.

7. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you by this Marliva Quality Guarantee are in addition to other rights and remedies you have under a law in relation to the goods to which the guarantee relates. Nothing on this page limits, excludes or modifies those rights. If a fault falls outside this guarantee, you may still be entitled to a remedy under the Australian Consumer Law, as set out in our Refund Policy.

8. Who provides this guarantee

Marliva is a trading name of Zorgverlening Sen
Waalstraat 2-12, 6826 BN Arnhem, The Netherlands
Chamber of Commerce (KVK): 73970093
Email: support@marliva.com