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Shipping Policy
Last updated: 14-09-2026
At Marliva we aim for a smooth, reliable and transparent delivery experience. We cover all shipping costs, so there are never any surprises at your door.
Processing and dispatch
Processing time. All orders are processed and dispatched within 24 to 48 hours of payment confirmation.
Processing includes order verification, quality control, secure packing and address verification.
During busy periods and promotions, processing may take up to 72 hours. Processing time is separate from delivery time.
Order changes. Once your order is confirmed, no changes can be made. Please check all details carefully before checking out.
Shipping and tracking
Free shipping. All orders ship free. No hidden costs, no surprises.
Tracking. Once your parcel is handed to our carrier, you'll receive an email with your tracking number and a link to follow your delivery in real time.
Please note that tracking can take 2 to 4 hours to activate after the carrier registers your parcel.
Estimated delivery times
The times below begin once your parcel leaves our warehouse:
Australia: 7 to 14 business days
Delivery times are estimates, not guarantees. Delays can occur due to customs, carrier capacity, weather or public holidays.
Delivery confirmation
Once your parcel is marked as delivered by the carrier, it is considered successfully delivered.
If your parcel hasn't arrived after a delivered notification:
Check with neighbours, reception or building security
Check for a safe-drop location or collection card
Contact the carrier with your tracking number
Lodge a claim with the carrier if needed
Marliva will support you with documentation, but claims are handled directly by the carrier.
Split shipments
Orders with multiple items may be dispatched separately from different warehouses.
No extra shipping costs
You'll receive separate tracking numbers
Items may arrive on different dates
This is standard practice and is not a delay.
Lost, stolen and damaged parcels
Lost parcels. Contact us and the carrier if your parcel hasn't arrived within the estimated delivery window. Once the carrier confirms the loss, we'll arrange a replacement or refund.
Stolen parcels. If your parcel is marked as delivered but you can't find it, check with neighbours, reception or building security first, then contact the carrier to lodge a theft claim. Some carriers require a police report.
Damaged parcels. If your item arrives damaged, contact us within 7 days with photos of the outer packaging, the damaged item and your tracking number.
Incorrect addresses
It's your responsibility to enter correct shipping details before checkout.
Marliva is not responsible for delivery failures caused by incorrect addresses, parcels returned due to a wrong address, or delays caused by inaccurate information.
If a parcel is returned to us due to an incorrect address, we'll contact you to arrange redelivery. Redelivery shipping costs are payable by you, or we can issue a refund of the item price.
Shipping restrictions
We don't ship to countries subject to international trade sanctions or to restricted delivery locations.
Orders to restricted addresses will be cancelled and refunded.
Prices and GST
All prices shown are in Australian dollars and include GST where applicable. There are no additional taxes, duties or customs charges payable on delivery.
Liability
Except as required by the Australian Consumer Law, Marliva is not responsible for:
Delays outside our control
Incorrect or incomplete addresses provided by the customer
Claims not lodged with the carrier within the required timeframes
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, including the guarantee that goods will be delivered within a reasonable time. Nothing in this policy limits those rights.
Contact
For shipping or delivery questions:
Marliva
Email: Support@Marliva.com
Customer service: Monday to Friday, 9:00am–5:00pm CET
We aim to respond within one business day.
By placing an order with Marliva, you agree to the terms in this Shipping Policy.
