Terms and Conditions

Last updated: 28-10-2026

1. Business information

Marliva is a trading name of Zorgverlening Sen
Waalstraat 2-12, 6826 BN Arnhem, The Netherlands
Chamber of Commerce (KVK): 73970093
VAT: NL002394310B27
Email: support@marliva.com
Website: www.marliva.com

2. Definitions

  • "We", "us", "our", "Marliva" means Zorgverlening Sen, trading as Marliva, based in Arnhem, the Netherlands
  • "You", "your", "customer" means the person purchasing products through our website
  • "Website" means www.marliva.com
  • "Products" means the jewellery, jewellery accessories and related products offered through our website
  • "Order" means your request to purchase one or more products
  • "Terms" means these Terms and Conditions

3. Acceptance of these terms

By visiting our website and placing an order, you agree to these Terms. If you do not agree, please do not use our website or purchase our products.

We may update these Terms from time to time. Any changes will be published on this page with an updated date. The Terms that apply to your order are the ones in force at the time you place it — changes do not apply retrospectively to orders already made.

4. Product information and descriptions

We take care to ensure that product descriptions, images, prices and specifications are accurate and not misleading.

Product images are illustrative and colours may vary slightly due to your screen settings, lighting conditions and natural variation in manufacturing.

If a product becomes unavailable after you order it, we will contact you and offer an alternative product, a full refund, or cancellation of the order. The choice is yours.

5. Prices, GST and payment

All prices on our website are shown in Australian dollars (AUD) and include GST where applicable. The price shown at checkout is the final price for your order. There are no additional taxes, duties or customs charges payable on delivery.

Prices may change from time to time, but a change never affects an order you have already placed.

We accept the payment methods shown at checkout, including major credit and debit cards, Apple Pay and Google Pay.

6. Orders and acceptance

Placing an order is an offer to buy. A contract is formed when we send you a confirmation email, which will include your order number, the items purchased, the delivery address and the total price.

We may decline or cancel an order before dispatch if the product is unavailable, if there has been a pricing or description error, if we cannot verify your payment or delivery details, or where we reasonably suspect fraud. If we do, we will refund you in full.

7. Delivery, returns and guarantee

Delivery is covered by our Shipping Policy and returns are covered by our Refund Policy. Both form part of these Terms.

In addition, we offer a voluntary Marliva Quality Guarantee: a free replacement for manufacturing defects for 12 months on pieces made from stainless steel or titanium steel, and for 90 days on all other pieces, counted from the date of delivery. The full conditions, including what is covered and how to make a claim, are set out on our Guarantee page, which forms part of these Terms. The guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law described in clause 8.

8. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms limits, excludes or modifies those rights.

9. Intellectual property

All content on this website is owned by Marliva or its content suppliers. You may not copy, reproduce or distribute it without our written permission.

10. Acceptable use

You agree not to use our website for unlawful activity, fraud, deception, harassment, spreading false information, or attempting to gain unauthorised access to our systems.

11. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

To the extent permitted by law, and other than as set out in clause 8, our total liability in connection with any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss.

12. Governing law

These Terms are governed by the laws of the Netherlands.

Nothing in this clause affects your rights as a consumer in Australia. You may bring proceedings in an Australian court, and mandatory Australian consumer protection law continues to apply to your purchase regardless of this clause.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy, the Australian Privacy Principles and the GDPR.

14. Third-party links

We are not responsible for the content or privacy practices of third-party websites.

15. Events beyond our control

We are not liable for delays caused by circumstances beyond our reasonable control, including natural disasters, carrier disruption, industrial action or government restrictions. Where such an event occurs, we will keep you informed and, if delivery becomes impossible, refund you in full.

16. General

If any part of these Terms is found to be unenforceable, the rest continues to apply. If we do not enforce a right under these Terms, that does not mean we have waived it.

17. Contact

Email: support@marliva.com
Customer service: Monday to Friday, 9:00am–5:00pm CET
We aim to respond within one business day.